GAIN Capital offers many opportunities for those seeking to work and grow in a fast-paced, friendly environment. With a business spanning four continents, multiple products and thousands of markets, GAIN Capital is a fast-paced and dynamic industry leader. We value our employees, and know that we would not be where we are today without their imagination, teamwork and dedication. Providing a great service to our retail and institutional customers is our number one objective, and every one of our employees is focused on delivering the best possible trading experience. Our current vacancies are listed below. If you don't see a suitable role here but you're inspired to want to work with us, please send your resume and CV to jlynch gaincapital. Current vacancies across our global businesses and brands:. Manager, CRM Strategy is a Customer Relationship Management CRM professional focused on working with the uae process and development teams to design, implement and manage deployment of CRM solutions across the enterprise. This individual demonstrates a keen understanding of core CRM principles, knowledge of the customer lifecycle, and considerable experience with our primary CRM tool Salesforce. Manager, CRM Strategy is a pivotal role in delivering a best-in-class client engagement via customer journeys, campaigns and the overall customer experience across engagement platforms, such as Salesforce and ExactTarget. This role serves as a liaison uae multiple business user groups and global teams including marketing, product management, sales, partnerships and client operations, as well as compliance and technology to forex business needs, align with business processes and enable solutions taking advantage of our CRM tools and capabilities. This role contributes toward building CRM capabilities roadmap and oversees all stages of project execution, through requirements definition, implementation, UAT and training. Candidates for this role should possess knowledge of Salesforce. Be the subject matter expert in CRM best practices, tools and processes, and work closely with stakeholders ensuring effective utilization of CRM systems capabilities and operation. Manage execution of CRM strategic roadmap aligning Saleforce. Partner with business and technology teams, proactively defining customer contact management requirements and collaborating to enable optimal CRM solutions for GAIN Capital. Contribute towards single view of customer initiatives and leverage customer insights, such as segmentation and propensity scores, using CRM systems including Salesforce. Manage CRM projects across the business, while ensuring best practices and standards are followed companywide. Strong customer focus both internal and external and understanding of CRM principles and strategies. Problem solving mind set and sound decision-making skills demonstrated through successfully managing competing priorities. Keen understanding of key operational metrics and performance indicators uae to manage a Customer Relationship environment. Data Operations Analyst working as part of a collaborative cross functional team will focus on understanding, documenting, and managing data extract processes. Triage and research data processing issues, providing a detailed understanding of the failures and recommendations for resolution. Resolve third line issues careers from first and second line and provide training forex necessary. Escalate issues and seeking of advice from development team on complex issues or problems in a timely Manner. Demonstrates the appropriate level of technical, professional or product knowledge and expertise for the role or function. Demonstrates understanding of how own responsibilities, activities and decisions relate to the success of the business. Provide feedback to team manager to ensure reduction of costs, improvement of quality of services or Products. Makes straightforward decisions based on information that is available, seeking guidance and advice where Careers. Gathers uae analyses the right information to resolve issues. Seeks out diverse ideas to develop creative approaches to solve problems. Uses intuition to drive own work forward and takes responsibility for own actions across the Company. Deals honestly and fairly with others, showing consideration and respect for individual differences. Establishes and maintains good working relationships with internal and external clients and acts with integrity. Communicates in an open, candid, complete and consistent manner, with an understanding of appropriate use of communication across all levels. Gets messages across clearly in a way others can understand. Responds to client needs in a timely, professional, helpful and courteous manner, regardless of client attitude. Ensure that clients are treated fairly by knowing the customer and giving suitable advice where appropriate, providing an appropriate level of service, communicating clearly and fairly and ensuring complaints are reported. GAIN Futures is the wholesale brokerage division of GAIN Capital Group, LLC. With a focus on Institutions and Introducing Brokers, we pride ourselves in providing the services and products that allow institutions and brokers to develop and grow their business. The goal of GAIN Futures is to provide premier customer service combined with the best direct access futures trading platform s. Presently we are growing at an extraordinary rate and have an immediate opening for a Project Manager. This position is responsible for planning, executing, and finalizing projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. Define and document project scope, goals and deliverables that support business careers in collaboration with senior management and key stakeholders. Organize project team s and drive the formulation of project plan s — initiation, planning, execution, communication, launch, etc. Effectively communicate project expectations to careers team members and stakeholders in a timely and clear fashion. Facilitate project activities such as weekly team meetings and spearhead issues resolution and risk mitigation. Set and continually manage project expectations with team members and other stakeholders. Record project progress including tasks, key decisions, milestones and status updates. Strong familiarity with project management software, such as Microsoft Project Server and Microsoft Project. Competent careers proficient understanding of business solutions, such as Document Management, CRMs, Business Web Technology etc. The Compliance Associate will also be responsible for maintaining policies and procedures to forex these key functions. Perform reviews of new and existing third careers relationships ie. Responsible for providing Compliance training to GGMI sales and customer support staff as well as maintaining and updating training materials as needed. Detail oriented, organized, ability to prioritize and work simultaneously on multiple projects with varying deadlines. Experience reviewing customer communications for compliance with internal, regulatory, or industry standards. The Director, Customer Lifecycle Marketing will lead the marketing uae, development and execution of campaigns and initiatives that increase client activation, engagement and lifetime value, while improving loyalty and satisfaction. The ideal candidate for this role will be a highly data driven marketer, adept at leveraging data and insights to build customer-centric campaigns, along with a demonstrated commitment to continuous improvement. This position reports to SVP, Brand Marketing. Drive strategy and execution of lifecycle marketing initiatives to onboard, retain, build client loyalty. These initiatives will be directed towards increasing lifetime value by engaging customers with personalized, targeted and relevant forex at every stage. Responsibility for customer value KPIs, including activation rate of new funded accounts, churn rate, reactivation uae, LTV improvements, etc. Create personalized experiences careers identified audience segments that drive conversion and engagement. Collaborate with Customer Experience team and other stakeholders to design, implement and optimize forex lifecycle campaigns. Ensure careers campaigns have key metrics identified, tracked and analyzed with actionable insights and timely reporting of results. Highly data driven marketer with a proven track record of delivering CRM programs that drive overall company goals. Proven track record of working at the strategic and tactical level to develop multi-channel marketing campaigns and innovative CRM initiatives. Strong writing skills — ability to develop robust campaign briefs and, where required, campaign content. Strong project management skills including conceptualization, driving alignment, planning resources, managing deadlines and objectives, delivering analysis and recommendations. A team player, with the natural ability to collaborate well with others across the organization and thrive in a dynamic, fast-paced and highly-fluid environment. Client Onboarding is an important and instrumental part of our operations since it serves as one of the first opportunities to make an impression on our customers. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure transparency around our processes and promote efficient and smooth end-to-end onboarding of prospective clients. Perform due diligence on new account applications and documents for retail, corporate, and Introducing Broker customers as part of the client onboarding process to ensure the information is verified and compliant. Support timely and accurate account processing by working closely with internal teams to resolve issues and open new accounts in accordance with our service levels. Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our onboarding process. Excellent verbal, written and interpersonal communication skills. Must be able to communicate clearly and effectively to our external partners. Utilizes a personal computer, standard and specialized software, uae standard office equipment such as the telephone, fax, copier, etc. Proficient in Microsoft office including MS Project. Forex, Futures, Options on Futures, CFDs and other leveraged products involve significant risk of loss and may not be suitable for all investors. Products that are traded on margin carry a risk that you can lose more than your initial deposit. Spot Gold and Silver contracts are not subject to regulation under the U. View the full risk disclosure. GAIN Capital Holdings Inc is publicly traded and listed on the New York Stock Exchange NYSE: All references to 'GAIN Capital' or 'FOREX. CAREERS GAIN Capital offers many opportunities for those seeking to work and grow in a fast-paced, friendly uae contact us. Working at GAIN Capital With a business spanning forex continents, multiple products uae thousands of markets, GAIN Capital is a fast-paced and dynamic industry leader. Current vacancies across our global businesses and brands: Senior Manager, CRM Strategy. Be the subject matter expert in CRM best practices, tools and processes, and work closely with stakeholders ensuring effective utilization of CRM systems capabilities and operation Manage execution of CRM strategic roadmap aligning Saleforce. Manage ITEM Triage and research data processing issues, providing a detailed understanding of the failures and recommendations for resolution. Constant interaction with front, middle and back office teams on careers business side. Escalate issues and seeking of advice from development team on complex issues or problems in a timely Manner Provide Out Of Office hours Support. Document all data processes and their internal dependencies with software and other jobs. Seeks out diverse ideas to develop creative approaches to solve problems Deals with situations in a pragmatic manner, utilizing theory and best practice. Initiative Defines ambitious, but realistic personal goals and standards Evaluates personal progress and adjusts actions to meet and exceed expectations Uses effective tools and techniques to track progress, manage workload and gets the job done Uses intuition to drive own work forward and takes responsibility for own actions across the Company Relationships and Team Working Works with others to build an effective team and wider team relationships Shares information, knowledge and expertise to achieve organizational goals Deals honestly and fairly with others, showing consideration and respect for individual differences Establishes and maintains good working relationships with internal and external clients and acts with integrity Communication Communicates in an open, candid, complete and consistent manner, with an understanding of appropriate use of communication across all levels. SQL Server Development and Troubleshooting in various SQL Server technologies T-SQL, SSIS Must be a team player, ability to work under pressure and multitask. Working in an Agile Scrum Apply Now. Define and document project scope, goals and deliverables that support business goals in collaboration with uae management and key stakeholders Organize project team s and drive the formulation of project plan s — initiation, planning, execution, communication, launch, etc. Ability to quickly translate Chinese to English Ability to identify and communicate perceived risk to Compliance Management Understanding of US, UKor Cayman Islands promotional material rules a plus Experience reviewing customer communications for compliance with internal, regulatory, careers industry standards Apply Now. Director, Customer Lifecycle Marketing. Measure and track effectiveness of these experiences, and optimize as needed. Establish best practice and ensure that this is shared with global counterparts. Ability to build relationships interacting effectively with key internal and external clients. Identify gaps in required client forex to approve new accounts. Keep team management informed of processing issues and red flags. Perform tasks relating to account maintenance and New Account operational processes. General Administration work, including filing and scanning paperwork. Create and manage user accounts and permissions. Manage and fulfill internal projects or other individual tasks as delegated. Must be determined, passionate and adaptable. Ability forex effectively work among a solution driven team. Proven organizational and prioritization skills. Forex to multitask and be a proactive team player. Detail oriented with an ability to think beyond the scope of the task. Computer proficiency in Microsoft Windows environment. Fluent in English ability to translate Russian, Arabic or Japanese a plus. Works in an air-conditioned, well-lighted office, moderate noise level. 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